Return Info

Returns & Cancellations Policy

At Side by Side Sports, we want you to shop with confidence. We understand that sometimes things don’t work out as planned — and that’s okay. This guide walks you through exactly how to return or cancel your order quickly and correctly.

Return Eligibility

To qualify for a return, please ensure the following:

The return request is submitted within 30 days of delivery.
Items are unused, uninstalled, and in original condition.
Products must include all original packaging, hardware, and documentation.
Customer covers return shipping costs.
Some returns may be subject to a restocking fee (you’ll be notified before anything is finalized).

We cannot accept returns for:

Scratched, damaged, used, or installed items
Products with missing or removed protective film (e.g., windshields or windows)
Clearance, closeout, or custom-built items
Transmissions or differentials
Snorkle kits
Moto Armor doors

How to Return Your Order

Follow these simple steps to make sure your return is processed quickly:

1. Submit a Return Request

Send us an email explaining the reasons for the return
Include the following details:

3+ clear photos of the product, shipping label, and original box
Reason for return
Your vehicle’s year, make, and model

2. Wait for Approval

Our team reviews requests within 1–3 business days.
You’ll receive a Return Authorization Number (RMA#) by email once approved.

3. Ship Your Item

After approval you can ship the return back using any carrier of your choice

Print and attach the shipping lable securely to your box.
Write your RMA# clearly on the outside of the package.
Drop it off at the carrier listed on your label.

4. Inspection & Refund

Once your return arrives, allow 7–10 business days for inspection.
After inspection:

Refund to original payment method: processed in 3–5 business days
Store credit: added instantly to your account (never expires!)

Exchanges

We don’t process direct exchanges after an order has shipped.
If you need a different item, simply return your original order and place a new one using your store credit.

Order Cancellations

Need to cancel an order?

If it hasn’t shipped yet, we’ll cancel and issue a full refund.
If it has already shipped, we’ll assist you in returning it once it arrives.

Contact our support team right away to request a cancellation — we process them as quickly as possible.

Need Help?

Our customer service team is here to help you every step of the way.
Email: sales@sidebysidesports.com
Response time: within one business day

Pro Tip

For the fastest resolution, always include photos and your order number when contacting us about a return or cancellation. It helps us verify and process your request without delays.