FAQ

Frequently Asked Questions (FAQ) – Side by Side Sports

Looking for answers about orders, payments, shipping, or returns? You’re in the right place. Below are the most common questions from customers shopping for UTV and side-by-side accessories on SideBySideSports.com.

What payment methods do you accept?

We accept all major payment options including Visa, MasterCard, American Express, Discover, and PayPal. Every transaction is processed securely through our trusted gateway for a safe checkout experience.

When will my order ship?

Most orders ship within 1–4 business days after being placed.

Weekend orders ship the following Monday.
If an item is on backorder or out of stock, we’ll email you an updated ship date.
Some large or specialty UTV parts may ship directly from the manufacturer.

How long will delivery take?

Delivery time depends on your location and shipping method selected.

Most U.S. customers receive orders within 5–10 business days.
International shipments vary based on destination and customs processing.
Tracking information is provided for every order once it ships.

Do you offer international shipping?

Yes! Side by Side Sports proudly ships worldwide. International customers can order most UTV parts and accessories directly through our website. Shipping costs and times will vary based on your location, carrier, and package size.

Will I receive tracking information?

Absolutely. As soon as your order ships, you’ll receive an email with tracking details so you can monitor your package in real time. You can also log in to your Side by Side Sports account anytime to check order status.

What is your return policy?

Most items can be returned within 30 days of delivery if unused and in original packaging.

Some products, such as electronics or special-order items, may include a restocking fee.
Visit our Returns & Exchanges Policy page for full details or contact our support team for help.

How can I contact customer service?

Our friendly customer service team is available to help with orders, product questions, or warranty concerns.

Email: sales@sidebysidesports.com
Use our Contact Us page form
Expect a response within one business day

Pro Tip: Bookmark this page for quick access to shipping info, return policies, and customer service details when ordering your next UTV upgrade.