By standard mail:
Side By Side Sports
632 Aero Way
Escondido, CA 92029
760-746-0600 (monday-friday between 8 a.m. and 5:00 p.m. pacific time zone)
We normally ship orders within 1-4 BUSINESS days from the time the order is placed. If we have the products in our physical location we will always try to ship out the same day, but we sometimes need to get parts from other locations to complete an order. Weekend orders will not be processed until Monday. If for some reason your item is out of stock, we will notify you via e-mail or phone.
Note: If you are choosing 3 Day, 2 Day or Next Day shipping, these shipping rates take effect once the order is shipped (usually within 1-4 business days). If you need the products immediately, please call for availability.
FREE SHIPPING: Items that state free shipping or shipping included - This applies to 48 USA states (Hawaii and Alasaka not included). There will never be free shipping on international orders.
International Orders: Customers with shipping addresses outside of the U.S.A. are responsible for all duties, import taxes and brokerage fees. These are *not* included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs.
U.S. domestic and international shipping costs, customs, duty, and taxes are non-refundable: if a shipment is refused by a customer, the cost of the original shipping, any brokerage/customs/duty/taxes, and return shipping charges will *not* be refunded.
Refund, Returns and Cancellation Policies:We want you to be satisfied. Our return policy works like this: Return the parts within 20 days of invoice. Call For RMA # within 7 Days of receiving defective or wrong item. Shipping fees are not refundable. All returns must be in original packaging and re-sellable, sorry no returns on electrical parts. Defective parts or parts sent to you in error will be exchanged or refunded in full. Some items may require a re-stocking fee. Please contact us if an item needs to be returned.
Frequently Asked Questions:
What payment types do you accept ?
We currently accept Visa, MasterCard, Discover and Paypal.
When will my order ship ?
We will ship orders within 1-4 days from the time the order is placed. Weekend orders will not be shipped until Monday.If for some reason your item is out of stock, we will notify you via e-mail.
When will I receive my order ?
Depending on your location you should recieve most orders within 5-10 days. Some items might be drop-shipped from the manufacturer or distributor and may not arive at the same time. On occasion Items may be out of stock and we will notify you via e-mail.
Dealer Program - SideBySideSports.com
Thank you for your interest in becoming a dealer for Sidebysidesports.com. We utilize over 250 manufacturers and offer 7000+ products for side by side vehicles. Sidebysidesports.com dealer program works on a tiered level. Entry level dealers begin at 7% discount. Once the dealer has ordered $3500 in merchandise (shipping price not included) the discount goes to 8% and at $7000 will receive a 10% discount. There is no free shipping for dealers and the discount will top out at 10%. All dealer orders must be placed online for tracking on our end. Phone orders will not be counted towards your discounted rate tier and the highest discount we give over the phone will be 5%. There are no discounts on orders for oem microfiche parts or any R/C Cars or R/C Accessories.
Please fill out the dealer application (click here), print and fax back to us at 760-269-3144. We will review your application and email your discount dealer code. All dealers must have a physical store or service shop. No home businesses or ebay only businesses will be accepted.
TERMS AND CONDITIONS CONDITIONS OF SALE AND OR USE: All sales to or use by
you (YOU or YOUR) by Side by Side Sports / Escondido
Powersports Inc. (SELLER), are subject to the terms and conditions
stated below. YOUR ACKNOWLEDGEMENT REGARDING AFTERMARKET PRODUCTS: YOU acknowledge
that YOU have purchased aftermarket suspension products (Products)
and therefore understand and accept the consequences of installing the Products
on YOUR vehicle. Such consequences include, among other things, changing the
center of gravity, rollover resistance, ride characteristics, performance, and
general operation of YOUR vehicle from that intended by the vehicle manufacturer
and potentially voiding manufacturer warranties. YOU further acknowledge and
agree that the operation of any vehicle is a potentially dangerous activity
(which can result in serious injury or death) and that YOU are solely responsible
for familiarizing YOURSELF with the ride and handling characteristics of your
vehicle upon installing the Products and that SELLER shall not be responsible
for the results of installing the Products on YOUR vehicle. DISCLAIMER OF WARRANTIES:
All products sold to YOU are sold on the condition that, except to the extent
SELLER has made any express written warranties, ALL EXPRESS OR IMPLIED CONDITIONS,
REPRESENTATIONS, AND WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY
OR CONDITION OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY
EXCLUDED TO THE EXTENT ALLOWED BY APPLICABLE LAW AND ARE EXPRESSLY DISCLAIMED
BY SELLER. TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED, SUCH WARRANTY
IS LIMITED IN DURATION TO A PERIOD OF THIRTY (30) DAYS FROM PURCHASE. BECAUSE
SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, THE ABOVE LIMITATION MAY NOT APPLY. THIS DISCLAIMER MAY NOT
APPLY TO YOU AND YOU MAY HAVE CERTAIN OTHER LEGAL RIGHTS WHICH MAY VARY FROM
STATE TO STATE. OTHERWISE, THIS PROVISION MEANS THAT THE ENTIRE RISK AS TO THE
QUALITY AND PERFORMANCE OF THE PRODUCTS YOU PURCHASE IS WITH YOU AND THAT SHOULD
THE PRODUCTS PROVE DEFECTIVE FOLLOWING THEIR PURCHASE, YOU, AND NOT SELLER,
ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR. LIMITATION OF LIABILITY:
IN NO EVENT SHALL SELLER BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL,
INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES, HOWEVER CAUSED AND
REGARDLESS OF THE THEORY OF LIABILITY OR OTHERWISE (INCLUDING, WITHOUT LIMITATION,
PERSONAL INJURY (INCLUDING DEATH), INJURY TO PROPERTY, DAMAGES FOR LOSS OF BUSINESS,
LOSS OF PROFITS, LOSS OF GOODWILL OR BUSINESS REPUTATION, OR BUSINESS INTERRUPTION),
ARISING OUT OF OR CONNECTED IN ANY WAY TO THE PRODUCTS PURCHASED BY YOU, OR
FOR ANY CLAIM BY ANY THIRD PARTY, EVEN IF SELLER HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. THE TOTAL LIABILITY OF SELLER TO YOU FOR ALL DAMAGES, LOSSES,
AND CAUSES OF ACTION, IF ANY, (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE),
OR OTHERWISE) SHALL NOT EXCEED THE TOTAL PURCHASE PRICE PAID FOR THE PRODUCT
THAT GAVE RISE TO THE CLAIM.